At Durga Car Scanning, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our cancellation and refund policy carefully.

1. Order Cancellation

1.1 Cancellation Before Shipment

• If you wish to cancel your order, please contact us immediately at +91- 7355884692.

• Orders can only be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled.

1.2 Automatic Cancellation

• We reserve the right to cancel orders for any reason, including but not limited to product unavailability, errors in product or pricing information, or issues with payment processing.

• If your order is cancelled, you will be notified via email, and a full refund will be issued to your original payment method.

2. Returns

2.1 Return Eligibility

• Items must be returned within [30] days from the date of delivery.

• Items must be unused, in their original packaging, and in the same condition that you received them.

• Some items, such as perishable goods, custom products, and personal care items, are not eligible for return. Please check the product page for specific return eligibility.

2.2 Return Process

• To initiate a return, please contact us at +91- 7355884692 with your order number and reason for return.

• We will provide you with a return authorization and instructions on how to send your item back to us.

2.3 Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

3.1 Refund Processing

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.

3.2 Late or Missing Refunds

• If you haven’t received a refund within the expected timeframe, first check your bank account again.

• Then contact your credit card company; it may take some time before your refund is officially posted.

• Next, contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and still have not received your refund, please contact us at [Your Customer Service Email/Phone Number].

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Customer Service Email/Phone Number].

5. Sale Items

• Only regular-priced items may be refunded. Sale items are not eligible for a refund.